Handyperson service
Minor works and falls prevention service.
What is our Handyperson service?
Our Handyperson service is for West Norfolk residents and is different to our major adaptations service, providing smaller solutions to keep you living safely and independently at home. Focussed predominately on falls prevention we provide low level equipment that will help remove some of those barriers to day-to-day living helping you maintain independence with daily tasks.
If you are struggling to safely enter or exit your property for example due to a step or absence of something to hold on to, we may be able to provide a grab rail to help support you. Similarly, if you are struggling to get in and out of your bathroom and use its facilities easily, we may be able to provide some low-level equipment to help. Standing for long periods when in the kitchen cooking or cleaning can be challenging for some and so if space allows, we could provide a perching stool to help make this more manageable for you.
There are a range of solutions we can provide, and our friendly trained staff can help talk you through the recommended measures that may help ease any challenges you are experiencing in your day to day living.
If you are a West Norfolk resident with a disability of health condition or know someone who fits the criteria, non means tested grant funding is available to help. Please see more examples of our service and our frequently asked questions (FAQ) and answers to see if this could be something that would be of benefit. If so, please click the referral link below and complete your details or call our Customer Information Centre on 01553 616200 who will be happy to help.
What can we do?
Works covered
- Battery security lighting
- Concrete steps / galvanised hand rails
- Door reversal
- Energy saving lightbulbs
- Furniture raisers
- Grab rails / support rails / stair rails
- Half steps / bath boards / w.c frames / perching stools
- Smoke / carbon monoxide alarms
- Low level dementia measures
- Lever taps / flush handles
- Push button stopcocks
- Safety & security
- Thumb turns / key safes / door chains
- Battery security lighting
- Concrete steps / galvanised hand rails
- Door reversal
- Energy saving lightbulbs
- Furniture raisers
- Grab rails / support rails / stair rails
- Half steps / bath boards / w.c frames / perching stools
- Smoke / carbon monoxide alarms
- Low level dementia measures
- Lever taps / flush handles
- Push button stopcocks
- Safety & security
- Thumb turns / key safes / door chains
FAQ
Who qualifies for the Handyperson Service?
If you are a West Norfolk Resident with a disability or a health condition our service can help fit low level prevention measures to help keep you safe and independent at home.
Is there a cost to the service?
The service is grant funded for West Norfolk Residents.
I live in Fenland; do I still qualify for the service?
Unfortunately, no, but please contact Age UK on 0300 6669860. Their Handyperson Service is available for residents in Cambridge City, South & East Cambridgeshire, Hunts and Fenland and they will be happy to help.
I rent my property. Do I need to gain permission from my landlord prior to having any works?
Many of our low-level prevention’s works do not involve anything structurally within a property. However, if such items need putting on walls within a property such as bannister or grab rails, threshold removing or levelling, key safes or other home security measures please check with your landlord before works are carried out.
I live in a Housing Association Property. Do I still qualify for the service?
If you live a Housing association property i.e. Freebridge Community Housing, Broadland or similar you will need to contact them directly for any fixed low level measures.
Fixed low level measures are items that need to be fixed permanently in the property such as grab rails, banister rails for example. The Handyperson Service will able to help you with freestanding measures such as perching stools, shower seat, furniture raisers etc.
Who will complete the works at my home?
We have a framework of trusted contractors who we use to carry out jobs for our clients and you will be contacted by telephone before any works take place.
How long will these preventative works take to complete?
Once we have received the referral for works required, we are generally able to complete these within 2-4 weeks.
I’m not sure if your service will help me. What kind of low-level measures can you help with?
We provide a wide range of prevention measures which depending on your issue at home are listed (but not limited to) below. If you have:
- Difficulties walking/using the stairs.
We can provide additional banister rails, grab rails at walk-thru points, threshold removing/levelling.
- Difficulties getting in and out of the property.
We can provide grab rails, half steps (to reduce steep steps), thumb turn locks, key safes, and door chains.
- Difficulties getting on/off the toilet.
We can provide grab rails, toilet frames, raised toilet seats and flush handles.
- Difficulties bathing/showering
We can provide bath steps, bath boards, shower seats and lever taps.
- Difficulties sitting/lying down.
We can provide furniture raisers, booster cushions and bed levers
- Feeling safe & secure at home.
We can provide some home security measures including smoke and carbon monoxide alarms, light bulbs, and battery-operated security lighting.
Can you help people with Dementia whether they’ve had a formal diagnosis or not?
Yes. We can provide a variety of equipment for dementia residents including dementia clocks, bed alarms, coloured toilet seats, grab rails and light switches, signage for cupboards/doors and cutlery.
Submit a referral
If any of the low-level measures listed could help you with day to day living please submit a referral form to us so are able to assist.
Working in partnership to deliver falls prevention services
Watch this short testimonial from how some of our customers have benefited from using our falls prevention services.
Testimonials
“Client said they felt very much looked after in their personal circumstances. The Handyperson representative, worked quickly with very good workmanship, answered any questions asked of him and explained things in a very clear and understandable way, so the client knew exactly what to expect.”
“Without a doubt! Very grateful, it was all totally unexpected and processed quickly. Contractor tradesman was excellent and nothing too much trouble-husband said ” you have a good member of staff there.”
“Could not fault the service. The Handyperson went above and beyond and I could not speak more highly.”
“Yes absolutely and Handyperson took great care with the work.”
