Careline Community Service a great help to local resident

Published: Wednesday, 6th March 2019

Careline Community Service brings peace of mind to local resident, who is able to live at home independently, knowing that help is just the press of a button away

Two years ago, Donald Poole, 87, of North Wootton, went through a period of ill health. He had an infected ulcer on his leg, which affected his mobility, and he started to experience dizzy spells, fainting on a couple of occasions whilst out in town.

Donald told us; “I thought I was having a heart attack, it was terrifying and I was frightened of falling over and hurting myself”.

Over the next few weeks, the ambulance service was called out to his home multiple times and he was subsequently admitted into hospital. After several tests, Donald was diagnosed with Transient Ischemic Attacks (TIA’s), which led to him fainting, but while in hospital subsequent scans revealed that he also had lung cancer.

After his treatment Donald came home from hospital feeling scared and vulnerable. Both he and his family were worried about his health and the possibility of him falling again. So Donald’s daughter Denise contacted Careline to enquire about having an alarm installed at her father’s home.

Within a few days of contacting the team, Tracy went out to the property to install an alarm and key safe.

Denise said: “It was such a relief getting Careline installed for Dad, knowing that he can press his button night or day to get help, is reassuring for all of us”.

Last year Donald and his family got the news they’d all been hoping for – the treatment had been successful and the cancer had gone. His health is now greatly improved, the TIA’s are controlled by medication and the ulcer on his leg is fully healed. Even though he feels ‘better than ever’, Donald explains: “The Careline service provided me and my family with reassurance after my illness. Now although my health is much better it still gives me peace of mind that I can press my button if I need to. It is a wonderful service.”

Careline Community Service provides a range of equipment to help people to remain living independently in their own home.

Judith Berry, Careline Community Services Manager, said: “Anyone who wants to find out more, either for themselves or a relative, should get in touch with us. We can arrange a home visit to talk through the options available and which service would be the most appropriate. We can even arrange for a demonstration so that they can see for themselves how easy to use the various devices are.”

To find out more about how we can help please contact the Careline team on 01553 616200 (option 6).


New look for Lily

The Lily service has expanded to include everyone aged 18 and over.  To incorporate new content and activities, the Lily online directory has had a complete makeover – new brand, new information and improved search facilities.

Originally created to provide support and information for those in later years, the service now provides for anyone aged 18 and over. Visit it on to see the changes that have been made and search the new categories.

Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the ‘No Lonely Day’ initiative, and encourages our residents to develop friendships and engage in their local communities.

Judith Berry, Careline Community Service Manager, said “Our services include promoting volunteering opportunities, finding out about benefits, addressing rural issues such as transport, encouraging the use of technology, and a whole host of other activities to support people to become, and stay, well-connected in their local area. For many people just finding someone to talk to who understands what its like to live alone, or be a carer, can really help.”

Lily advisors from five local charities offer face-to-face support to help people get involved in our community.

Elizabeth Nockolds, Deputy Leader of the Borough Council of King’s Lynn & West Norfolk and cabinet member of Culture Heritage and Health, said: “The expansion of the service has been funded by the Norfolk County Council ‘In Good Company’ initiative. This means we are able to provide an inter-generational service to help reduce social isolation across west Norfolk.

“The online LILY directory has expanded to support access to a whole range of social activities and information for all adults over the age of 18. We have also expanded our LILY Adviser service which will mean people can have up to five one-to-one meetings with a Lily Adviser. This could provide help with identifying specific barriers, finding social activities that would help, or even attending an activity with someone.

“Reducing all types of social isolation can really help someone’s mental wellbeing and general health, so we are keen to reach out to people of all ages through our online and face-to-face services.”

Residents of west Norfolk and Swaffham affected by loneliness or social isolation can call Lily on 01553 616200, email or visit the online directory

Upcoming Events in September – come along and see us

Careline Community Service, Care & Repair and Lily will be attending a number of community events during September;

Wednesday 5th September, 10am – 12pm – Swaffham Dementia Cafe – The Assembly Rooms, Swaffham

Thursday 6th September, 9.30am – 12pm – Alive Lynnsport – King’s Lynn

Friday 7th September, 10am – 12pm – King’s Lynn Dementia Cafe – Methodist Church, London Road, King’s Lynn

Tuesday 11th September, 9.45am – 12pm – Alive Oasis Cafe – Seagate Road, Hunstanton

Wednesday 12th September, 10am – 12pm – QEH – Gayton Road, King’s Lynn

Friday 14th September, 9.30am – 2pm – Tesco Gaywood, King’s Lynn

Tuesday 18th September, 10am – 4pm – ‘Yes I Can’ event – Corn Exchange, King’s Lynn

Come along to any of these events and speak to the team about how we can support you and your loved ones.

Careline Hoax Visitor

We’ve received a report that someone impersonated a Careline installer to fraudulently gain entry to an elderly person’s home. The police are aware.

The Borough Council of Kings Lynn and West Norfolk provides a community alarm service via the Careline Community Service team.  Our Careline Installers only attend arranged appointments, have a Borough Council ID badge, uniform and a Council vehicle.  Our current servicing and maintenance provider is Monarch Eastern; again they will carry identification.

Our advice is that if you have any concerns, please either activate your alarm unit or call 01553 616200.

Come along and see us at Alive Lynnsport, Alive Oasis and Alive Downham Leisure

Careline Community Service, Care and Repair and LILY (Living Independently in Later Years) will be present at Alive Lynnsport, Alive Oasis and Alive Downham Leisure over the coming months. Come along to find out more about what these services can offer and talk to one of our friendly team about what they can do for you, your friends, neighbours or loved ones. Lily Advisors will be present with IPads and can show you how to find out more about clubs, groups and activities available in your local area.


Alive Lynnsport – Reception Area;

Thursday 17th August from 10.45am – 12.45pm – LILY

Thursday 7th September from 10.15am – 12.15pm – LILY

Friday 22nd September from 9.15am – 12.30pm – Careline Community Services and Care and RGayton Road Health Clinic Norfolk Carers Weekepair

Wednesday 18th October from 9.15am – 12.00pm – Careline Community Services and Care and Repair

Thursday 9th November from 9.10am – 12.00pm – Careline Community Services and Care and Repair


Alive Oasis –  Alive Bites Cafe;      Ask Lily Photo

Thursday 24th August from 10.00am – 12.00pm – Careline Community Services and Care and Repair

Tuesday 12th September from 9.30am – 12.00pm – Careline Community Services and Care and Repair

Friday 29th September from 10.00am – 11.30am – LILY


Alive Downham Leisure – Reception Area

Wednesday 13th September from 9.00am – 11.00am – Careline Community Services and Care and Repair

Friday 13th October from 2.00pm– 3.00pm – Careline Community Services and Care and Repair

If you would like more information on any of these services please visit,, or or contact us on 01553 616200.

Financial help for west Norfolk residents to make home improvements

Up to £300 could be available per household to help people keep living safely in their own home.

The money, which is being offered by the Borough Council of King’s Lynn & West Norfolk’s Care & Repair service, is to provide a handyperson service to assist west Norfolk residents with a disability or debilitating health issue, to remain living independently for longer.

Work covered could include fitting grab rails or bannisters, fitting smoke or carbon monoxide alarms, improving lighting, and changing taps and flush handles to make them easier to use. Equipment such as half steps, bath boards or perching stools could also be provided.

Applying for this funding is easy, just contact the Care & Repair team for an informal discussion to see how they can help you or your loved one. Call the Borough Council of King’s Lynn & West Norfolk on 01553 616200 and select option 6.

The landlord’s permission is required for any work carried out to rented accommodation. The funding is not available for work that is considered to be the landlord’s responsibility.

Full details about the scheme are available on the Care & Repair website at under the OurServices tab.

Services to the Community Marketplace Days

Careline Community Services, Care & Repair and LILY will be attending the ‘Community Marketplace’ events at local libraries throughout West Norfolk over the next few weeks.

Come along and see us on;

Tuesday 25th April, 10.00am – 1.00pm at King’s Lynn Library

Thursday 27th April, 10.00am – 1.00pm at Dersingham Library

Friday 28th April, 10.00am – 2.00pm at Downham Market Library

Friday 12th May, 10.00am – 1.00pm at Hunstanton