Our customers

We’ve been improving the health and wellbeing of older people, disabled people and those with health conditions throughout King’s Lynn and West Norfolk since 1999. We are constantly trying to ensure that we are delivering the best possible services and it is important to us to know what our customers think about us, our services and the way we deliver them.

At Care & Repair we strive to give the best possible service and take all comments from our clients and try to use them to continually improve. We ask all our clients to complete a satisfaction survey at the end of all works and have a 96% satisfaction rating of excellent or good from the responses, with 99% saying they would recommend the agency to others (figures based on 2015/2016 satisfation survey).

See below what some of our customers have to say about our service in the last year;

Level Access Shower

“Very grateful for the work done for us, it has made showering my husband (who has dementia) so much easier for me, much more room to move, thank you! .”  – Mrs G, Hunstanton

Stairlift

“I would like to thank everyone who helped with getting a stairlift for me, you don’t know what it means to me I’m very grateful. To me you are all brilliant, thank you.” – Mr E, King’s Lynn

Lowering  Access and Hard Standing

“Would just like to say a big thank you for our path and car standing, it has been such a great addition and has now made it so Andrew can come out of the house in his wheelchair, forever in debt to you .” – Mr & Mrs W, Downham Market